Contact Us
If you would like to get in touch with us for any reason whether it be regarding product advice, changing or enquiring about your order, then please e-mail us at;
info@wildday.com
We receive 1000's of e-mails a week but our team of product experts and customer service advisors will endeavour to get back to you within 24 hours.
If you would like to write to us please address all correspondence to;
WildDay Ltd.
WildDay House
Balmakeith Business Park
Nairn
IV12 5QR
Rest assured we know that without you we don't have a business, and so we will do our absolute best to help in any way we can.
Have a WildDay.com!
Payment Options
Credit/Debit card.
WildDay.com currently accepts payment from within the
UK
and its associated islands,
Ireland
, and BFPO addresses using any of the following credit or debit cards.
VISA
MASTERCARD
*MAESTRO
SOLO
DELTA
VISA ELECTRON
PAYPAL
* Previously switch
No orders will be accepted without a valid card payment in the name of the registered cardholder and its registered address.
All orders will be charged when they are placed.
To arrange payment from outside the
UK
and
Ireland
please contact our Customer Services team at info@wildday.com.
Delivery & Postage
Postage
We charge a flat rate of £5.95 per order for all postage and packaging within mainland
UK
, including the
Scottish
Islands
This charge remains the same regardless of the number of items ordered.
All orders will be dispatched within 24hours and delivery will take between 2-3 working days. However if an item is not in stock it may take up to 7 working days.
| DELIVERY DESTINATION |
CHARGE & SERVICE |
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| UK Mainland |
£5.95 2-3 Days |
| Scottish Islands |
£5.95 2-3 Days |
| Channel Islands |
£10.00 3-5 Days |
| Isle of Wight |
£10.00 3-5 Days |
| Isle of Man |
£10.00 3-5 Days |
| Northern Ireland |
£10.00 3-5 Days |
| Republic of Ireland |
£12.50 3-5 Days |
For orders to BFPO addresses, we can ship for £11.50 per package provided it weighs less than 30kg.
If an order weighs in excess of 30kg it will have to be shipped as separate orders weighing less than 30kg.
Each separate order will be charged at £11.50.
Please contact Customer Services at info@wildday.com for more details.
For shipment to any other country please e-mail info@wildday.com and we will be pleased to provide a quotation.
Unfortunately we are unable to arrange delivery to any PO Box Number within the
UK
.
Return
s Policy
“What if I just don’t like the goods or they are the wrong size?”
Return it to us unused within 14 days of purchase and we will give you the option of (1) placing a new order on the website to receive your chosen replacement item(s) or (2) a full refund, once processed through our warehouse. When you return the item to us, please ensure that the product is in its original packaging and that the manufacturers' tags are still attached.
You will need to cover your own costs for returning the item and it is advisable to send returns by recorded delivery as we cannot be held responsible for items that go missing in the post. We can only accept returned goods if they are of merchandisable quality. We will not accept returned goods if they have been worn or used.
Footwear
ReturnsAny footwear returned to us must be in its original packaging and this must be returned in either a box or jiffy bag. Any footwear returned in its original packaging only, will not be eligible for a refund. If you require a different size please place a new order on our website.
Tent
Returns
Any tent returned to us must be in its original package or box , and where possible returned in a suitable protective wrapping. Any tent returned to us with the postage labels adhered to the stuff sack will not be refunded.
Return
ed tents that have been pitched, even indoors, are considered second-hand and un-sellable. Therefore tents that have been pitched or exhibit signs of use will be returned to the customer and a £5.95 charge applied for postage.
Return s Procedure
If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.
1) E-mail info@wildday.com and explain the situation.
2) Package the item appropriately and write your order number on the outside.
3) Enclose a brief note explaining the situation and what action you would like us to take. Remember to write your order number on the note so that we can identify your goods.Goods returned without a covering note will not be entered into the returns system.
4) Remember to place a new order on our website if you require a replacement for an unsuitable item. This enables us to dispatch your new goods as quickly and efficiently as possible.
If you follow these 4 simple steps we will be able to process your return quickly and efficiently.
Please do not hesitate to contact us if you need any further information or advice.
Please note: We understand that some goods bought at this time of year are Christmas presents. Any unwanted Christmas gifts purchased in November or December will benefit from an extended return period and may be returned up until the 15th of January, provided that our returns policy is followed. In particular this means that returned goods must be unused or unworn with all tags and packaging intact.
Remember, we post out and receive thousands of packages a week in our warehouse. Therefore it is impossible for us to process anonymous packages turning up in our warehouse with no returns identification.
"But what if I discover my goods are faulty?"
Don't worry, if on receipt of your goods you discover they are faulty or damaged please send an e-mail as soon as possible to info@wildday.com. We will either refund the goods, replace or repair them or issue a credit note depending on the circumstances.
Refusal of Transaction
WildDay.com reserves the right to refuse any order placed for any reason whatsoever. Non-acceptance of an order may arise from, but is not limited to, product unavailability, lack of payment authorization from your cardholder, or the identification of an error within the price or product details. We will contact you immediately if for whatever reason we are unable to fulfill your order.
WildDay.com reserves the right to withdraw any products from the WildDay.com website at any time and/or to remove or edit content from the site. We will incur no liability to you or any third party if we withdraw a product from the website
Security
At WildDay we realize how important it is to securely store any information that you have provided us. We use Secure Socket Layer (SSL) encryption technology to ensure the highest level of online security.
WildDay work in conjunction with Verisign Inc. VeriSign, Inc. (NASDAQ: VRSN) operates digital infrastructure that enables and protects billions of interactions every day across the world’s voice and data networks. Every day, Versisgn process as many as 31 billion Internet interactions and support over 100 million phone calls. Versisgn provide layered security solutions that protect an organization’s consumers, brand, Web site, and network. Verisign’s digital certificates currently protect over 750,000 Web servers.
Data Protection
WildDay is registered under the Data Protection Act; registration number Z9445850.
For more information see http://www.dataprotection.gov.uk
WildDay.com
WildDay.com is committed to providing high quality goods and customer service. Wild Day is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email info@wildday.com ; or write to;
WildDay Ltd
WildDay House
Balmakeith Business Park
Nairn
Scotland
IV12 5QR
email: info@wildday.com
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We endeavour to respond to all suggestions & com
plaints within 48 hours. All contact information is kept confidential.
Disclaimer
All trademarks, product names and company names or logos featured on the site are the property of their owners.
Throughout our site we have provided many of the manufactures' product information and specifications, to help you make an informed choice. This information is correct at the time of writing and will be updated as soon as any changes are required.
WildDay Ltd is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use.
Changes to Terms and Conditions
WildDay.com reserves the right to alter these Terms & Conditions at any time without specifically notifying its customers other than via the WildDay.com website. These alterations will apply to any orders received after the Terms & Conditions have been amended on the website.
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